Leinster Property Services

PLUMBER REQUIRED

To carry out and assist with all trade related tasks as a Plumbing & Heating Engineer working as (but not restricted to) part of a customer focused responsive repairs team. 

Reporting to: Service Manager

Key responsibilities

Service Delivery

  • Responsible for ensuring all repairs are completed in accordance with RGI standards by delivering an efficient service  
  • To assess and carry out (but not restricted to) responsive repairs effectively & efficiently
  • Responsible for (but not restricted to) the effective delivery of Plumbing and Gas works within void, responsive repairs and planned services.
  • You will ensure that the work is undertaken in a timely manner, whilst maintaining a high standard of workmanship.
  • You will manage customer enquiries, responding in a professional manner coordinating with the service manager
  • To ensure that debriefs are provided to the service manager for all jobs.
  • To be available to receive and respond to all job allocations.
  • To report and confirm job details and estimated time on location to the service to enable appropriate job scheduling.
  • Work on own initiative to ensure that all repairs are carried out efficiently to ensure the right level of customer satisfaction is achieved.

Key competencies required in the role

  • Customer care management
  • Commitment
  • Company focus
  • Innovation & Change Management
  • Influencing and negotiation skills
  • Team Work
  • Leadership skills

 

Person Specification

Education / Qualifications             Essential              Desirable

Fully trained and registered with RGII (Domestic)                       

Safe Pass

Manual handling                             

Knowledge / Skills / Experience

  • A good knowledge of the general building and construction industry.                      
  • Good understanding and knowledge of basic Health & Safety.                    
  • Experience in ordering and collecting materials and/or plant hire                              
  • Ability to make decisions and confident at problem solving.                         
  • Experience of property maintenance.                    
  • Full Current driving licence          
  • Excellent communication skills both written and verbal.                
  • Excellent personal presentation and time keeping skills.                
  • Ability to display excellent Customer Service skills                   
  • Ability to work diligently, as part of a team.                         
  • Ability to work with plans / detailed drawings & specifications.                   
  • Ability to demonstrate technical skills in both core trade and associated trades.                 
  • Numeracy skills.